Scheduled visits that keep villa and facility doors balanced, quiet, and safe.
- Spring tension, cables, and door balance
- Tracks, rollers, and panel travel
- Opener force and travel limits
- Safety sensors and service report
Repair & Maintenance
Repair and Maintenance for Doors, Shutters, Gates and Motors.
Tell us what your system is doing, send a short video, and get a clear diagnosis with the price confirmed before any work starts.
Priority for unsafe stuck systemsQuote confirmed before workAll major brands
Fault finder
What is your system doing?
Pick the system and the symptom - we tell you what it usually means, how urgent it is, and exactly what to send us.
Maintenance contracts
Stop faults before they stop you.
Scheduled maintenance for villas, shops, and facilities - so doors and shutters never become an emergency.
Critical for shops and warehouses where a stuck shutter blocks access or closing.
- Curtain, slats, and damage points
- Side guides, barrel, and supports
- Motor, receiver, and limits
- Emergency readiness and site report
Gate motors, barriers, and mixed systems across villas, compounds, and commercial sites - planned around your operating hours.
Request Maintenance PlanHow it works
From fault video to fixed and tested.
Send a short fault video
Film the door, shutter, or gate while it moves (or refuses to). Add your location.
Diagnosis and clear quote
We identify the likely fault from your video and confirm parts and labor before any visit.
Repair visit
A certified technician arrives with the parts, repairs the fault, and adjusts the system.
Test and report
Movement, limits, and safety devices are tested - and you get a clear service summary.
How we work
Honest repairs, no surprise charges.
Your fault video is reviewed before dispatch, with priority for unsafe stuck systems - so the technician arrives with the right parts.
Replacement parts and repair labor are confirmed with you before any work begins. No surprise charges.
We service garage doors, shutters, gate motors, and barriers across major European and standard brands.
Every repair ends with movement, limit, and safety checks - and a clear note of what was done.
Common faults, answered
What is your door doing, and why?
Garage door faults
Why is my garage door stuck and won't move?
A garage door that will not move is usually a spring, cable or motor fault. Do not force it: a snapped spring or cable puts the door's full weight on the opener and can be dangerous. Stop using the door, send BAB ALSARAY a short video on WhatsApp, and the diagnosis and price are confirmed before any work starts. Stuck doors are treated as emergencies across all seven emirates.
I heard a loud bang and now my garage door feels heavy. What happened?
A loud bang followed by a heavy door almost always means a broken torsion spring, the most common garage door failure. Do not operate the door, even with the motor: the spring carried the weight, and without it the cables and opener are overloaded. BAB ALSARAY replaces springs the same day where parts allow, and the price is fixed before work starts.
Why does my garage door motor run but the door doesn't move?
When the motor runs but the door stays still, the trolley has usually disengaged from the drive or the opener's drive gear has worn. Both are repairable without replacing the whole opener in most cases. Send a video of the motor running; BAB ALSARAY confirms the part and the price from it and fits it on the visit.
Why is my garage door noisy, shaking or moving unevenly?
Noise, shaking or uneven travel usually comes from worn rollers, loose hinges or misaligned tracks. It is a routine service job, but left alone it wears the panels and strains the motor. A BAB ALSARAY service visit cleans and aligns the tracks, replaces worn rollers and checks the spring balance.
Why doesn't my garage door remote or wall button work?
Most remote and wall-button faults are a flat battery, a receiver fault or lost pairing, and are often solved on the same visit. If the wall button works but the remote does not, it is the remote or its pairing; if neither works, the receiver or control board. BAB ALSARAY re-pairs, replaces and programmes remotes for all major brands.
Free site visit, fixed price before any work, 24/7 emergency line — book in under a minute in the ALSARAY app with live technician tracking, or call +971 4 234 4544.
Rolling shutter faults
Why is my rolling shutter stuck or jammed?
A jammed rolling shutter usually has bent slats, damaged guides or a motor fault holding the curtain. If it is half open over a shop entrance, keep people clear until it is secured. BAB ALSARAY treats stuck shutters as emergencies; send a video and the diagnosis and price are confirmed before the visit.
Why does my shutter motor hum but nothing moves?
A humming shutter motor that does not turn usually means a failed capacitor, a wrong limit setting or a motor fault, and is often a quick part swap. If the motor itself has failed, replacement starts from AED 2,000 +5% VAT supplied and installed, confirmed honestly from the diagnosis before any work starts.
Can bent or damaged shutter slats be replaced without a new shutter?
Yes. Individual slats can usually be replaced before they jam the guides, which is far cheaper than a new curtain. Send a photo of the damaged section; BAB ALSARAY confirms the slat profile, quotes the repair and replaces the slats on the visit.
Why has my rolling shutter stopped responding to the remote?
A shutter that ignores the remote usually needs re-pairing or a receiver replacement. BAB ALSARAY confirms which from your video, brings the matching receiver and programmes the remotes on site.
Why is my rolling shutter so noisy?
A very noisy shutter usually means dry or dirty guides and rollers. It is a routine service — cleaning, lubricating and aligning the guides — but left alone the slats wear and the motor strains. A service visit fixes the noise and extends the shutter's life.
Free site visit, fixed price before any work, 24/7 emergency line — book in under a minute in the ALSARAY app with live technician tracking, or call +971 4 234 4544.
Gate motor faults
Why does my automatic gate not respond at all?
A gate that does nothing is usually power, a blown fuse or a receiver fault. BAB ALSARAY checks the supply and the control board first, then the receiver and remotes. Send a photo of the control box and the motor label; the fault and the price are confirmed before the visit.
Why does my gate open but not close?
A gate that opens but will not close is very often a blocked or misaligned photocell safety sensor: the beam is broken, so the gate refuses to close, exactly as designed. Check for an obstruction or a knocked sensor first; if it persists, BAB ALSARAY realigns or replaces the photocells on a short visit.
Why does my gate move slowly or stop midway?
Slow travel or stopping halfway usually points to motor wear, wrong limit settings or resistance in the track. BAB ALSARAY resets the limits, services the track and confirms whether the motor needs adjustment or replacement, with the price agreed before any work.
Why is my sliding gate grinding or noisy on the track?
Grinding on a sliding gate usually means worn wheels or a dirty, misaligned track. Cleaning, alignment or replacing the wheels solves it and protects the motor. It is a routine visit across all seven emirates.
Free site visit, fixed price before any work, 24/7 emergency line — book in under a minute in the ALSARAY app with live technician tracking, or call +971 4 234 4544.
Parking barrier faults
My parking barrier is stuck down and the entry is blocked. What do I do?
A boom stuck down usually means a power, motor or spring-balance failure. Most barriers have a manual release to lift the arm and clear the entry. BAB ALSARAY prioritises blocked entrances, repairs or rebalances the barrier on the visit, and confirms the price first.
Why is my barrier stuck open?
A boom stuck up is usually a limit or control fault. Because the entry is unsecured, BAB ALSARAY treats it as a priority: the barrier is secured, the limits and control board are checked, and the fault is repaired on the visit.
Why doesn't my barrier detect the remote or the ground loop?
Remote or loop faults are usually receiver pairing or loop-detector settings. BAB ALSARAY confirms on site, re-pairs the remotes, adjusts the detector sensitivity and replaces a failed receiver or detector where needed.
Free site visit, fixed price before any work, 24/7 emergency line — book in under a minute in the ALSARAY app with live technician tracking, or call +971 4 234 4544.
Repair FAQ
Answers before the visit.
How fast can you come for an emergency?
Video and photo checks are reviewed as soon as the team is available, with priority for unsafe stuck systems. Urgent visit timing depends on technician location, traffic, and parts - it is confirmed before dispatch.
My garage door spring broke. Can I still use the door?
No - stop using it. A broken spring puts the full door weight on the motor and cables, which can fail dangerously. Send a video and we prioritise it.
Do you repair systems you did not install?
Yes. We repair garage doors, rolling shutters, gate motors, and barriers across major brands - send a photo of the system and the motor label.
What does a maintenance contract include?
Scheduled visits covering springs, cables, balance, tracks, motor force, limits, safety sensors, and a written report - tailored to villas, shops, or facilities.
Repair the motor or replace it?
If the motor is weak, overheating, or parts are unavailable, replacement is often cheaper long-term. We confirm honestly from the diagnosis - rolling shutter motor replacement starts from AED 2,000 +5% VAT supply and installation.
Will I know the price before work starts?
Always. Parts and labor are confirmed before any work begins, based on your video and the on-site check.
Stuck right now?
Send the video. We take it from there.
One short video of the fault with your location is enough - diagnosis, clear quote, repair visit, and a tested handover.
Keep exploring
Repair routes and new systems.
Garage door repair DubaiSprings, cables, panels, openers, and remotes for Dubai villas.Shutter repair DubaiStuck shutters, slats, guides, and motor faults for shops and warehouses.Gate motorsNew CASIT, BFT, Marantec, and Sommer motors with package prices.New garage doorsConfigure a new insulated door with live table pricing.New rolling shuttersShutter types and an instant price calculator.Send photosShare your system photos and location before any visit.
Or book in the app — free site visit
BAB ALSARAY — the UAE door company with its own app: book a free site visit in under a minute, with live technician tracking, for garage doors, rolling shutters, gate motors, and barriers.
Prefer to talk? Call or WhatsApp BAB ALSARAY: +971 4 234 4544 (04 234 4544).
Information on this page reviewed .