Every warranty is printed in your handover documents with the covered items and durations.
Warranty and after-sales
Real warranties, in writing.
Every door, shutter, gate, and barrier we install carries a written warranty - and the team that installed it is the team that services it.
5-year colour warranty3 years on European PremiumStandard visits within 48 hours
Coverage explorer
Pick your system. See exactly what is covered.
European Premium
The strongest coverage we offer - on the door we recommend first.
Full system
3 years on the complete door system including the Marantec motor
Colour
5 years on the colour and finish - in writing
Hardware
Genuine DOCO tracks, springs, and hinges fitted and tested by our team
Certificates
Panel, hardware, and motor authenticity certificates handed over at delivery
Coverage terms are printed in your handover documents - not just promised.
How a claim works
From fault to fixed in four steps.
- 1Send a video on WhatsApp
A short video of the fault and a photo of the motor or label - that is all we need to start.
- 2Diagnosis and clear quote
We confirm what is covered by warranty and what is not - before any work begins.
- 3Scheduled visit
A certified technician arrives with the parts. Standard visits within 48 hours, urgent options available.
- 4Tested handover
Movement, force, limits, and safety response are tested before the ticket is closed.
Why it works
After-sales you can actually rely on.
Standard service within 48 hours and urgent 24h options across the UAE.
Annual maintenance contracts catch small faults before they stop the door.
The team that installed your system services it - with your full site history on file.
Keep every system covered with an AMC
See AMC plansAnnual maintenance contracts for garage doors and rolling shutters - and multi-site plans for facility teams.
Warranty and after-sales
Something stopped moving? Start here.
Send a video of the fault on WhatsApp - we confirm coverage and schedule the visit.