01Information we collect
When you use our website, request a quote, call us, open WhatsApp, submit a form, or interact with our ads, we may collect contact details you provide, project information, website activity, device and browser data, referral source, campaign parameters, and anonymous visitor identifiers used to connect visits with later support activity.
02How we use information
We use this information to respond to enquiries, prepare quotes, schedule measurement or installation, improve website and advertising performance, understand lead sources, prevent spam or bot activity, and maintain CRM records for customer service and follow-up.
03Analytics and advertising
We use first-party measurement, Google Ads, Meta technologies, Firebase, and related analytics tools to understand website performance and advertising outcomes. These tools may process technical data such as page views, clicks, campaign identifiers, browser information, and aggregated conversion signals.
04WhatsApp, phone, and CRM records
If you contact us through WhatsApp, phone, or another support channel, we may connect your conversation or phone number with earlier website activity so our team can understand your request and avoid asking for the same information again.
05Sharing and service providers
We do not sell personal information. We may share limited data with service providers that help operate the website, CRM, analytics, advertising measurement, messaging, hosting, payment links, or customer support, only for the business purposes described in this policy.
06Data retention
We keep enquiry, project, CRM, analytics, and support records for as long as needed to provide service, manage warranty or follow-up, measure business performance, comply with legal obligations, and improve operations.
07Your choices
You can contact us to request access, correction, or deletion of personal information where applicable. You can also control cookies and tracking through your browser settings, though some website features and measurement may work differently.
08Contact
For privacy questions, contact BAB ALSARAY AUTOMATIC GATES & BARRIERS TRADING LLC in Dubai, United Arab Emirates at info@seraime.com or +97142344544.