Garage Door, Shutter and Gate Motor Warranties in the UAE (2026): What's Covered, for How Long, and How to Claim
Garage door, shutter and gate motor warranties in the UAE: terms by product, what is covered and excluded, how to claim, and how to verify a certificate.
A proper warranty on a garage door, rolling shutter, gate motor or barrier in the UAE is written down, starts on the day of handover, names each part with its own term, and covers parts and labour when something fails from a defect.
BAB ALSARAY writes the term on every invoice and can issue it as an electronic warranty certificate with a QR code that shows it is genuine. Its terms run from 1 year on a new rolling shutter to 5 years on the panels of a European Premium garage door.
How long is the warranty on each product?
| Product | Warranty | What the term covers |
|---|---|---|
| European Premium garage door (Italpannelli, DOCO, Marantec) | 5 years / 3 years | 5 years on the panels; 3 years on the motor and hardware |
| Smart Standard garage door | 2 years | The full system: panels, hardware and German motor |
| Standard garage door | On the quotation | The term is written on your quotation before you pay |
| New rolling shutter | 1 year / 5 years | 1 year on the door and motor; 5 years on the powder-coat colour |
| Window shutter | 2 years | The Somfy motor (France) |
| Gate motors and barriers, European (CASIT, LIFE, BFT, Marantec, Sommer) | 2 years | The motor system |
| China-made gate motors | 1 year | The motor system |
Two details matter more than the headline number. A good warranty starts at handover, not on the invoice date, so a door that waits for a community permit does not lose cover. And a door with two terms, such as 5 years on panels and 3 on the motor, should show both on the paper, so nobody argues later about which part had which term.
What does a garage door warranty cover?
On a BAB ALSARAY certificate the cover is one sentence: if any part listed fails because of a defect in its materials or in the workmanship, under normal use and within the warranty period, BAB ALSARAY repairs or replaces it free of charge, parts and labour included.
In practice that is a motor that stops, a control board that fails, a panel that delaminates or hardware that wears out early — the failures a buyer cannot cause and cannot see at handover.
What does a warranty not cover?
Impact and misuse
Damage from accidents, misuse or impact — including a car hitting the door, gate or barrier — is not a defect.
Power and wiring
Power surges, an unstable supply, or electrical work not done by BAB ALSARAY.
Work by others
Repairs, changes or relocation carried out by anyone else during the warranty.
Nature
Water, flooding, fire, storms, sand and other natural events.
Wear parts
Remote batteries, rubber seals, bulbs and fuses wear out in normal use.
The finish after handover
Scratches, dents and damage from harsh cleaning products.
How do you claim a warranty repair?
Step 1 — Request it in the app
In the BAB ALSARAY app, ask for a warranty visit with a short video of the fault and your certificate number.
Step 2 — Diagnosis first
The team confirms what the warranty covers before any work begins, so there are no surprises.
Step 3 — A scheduled visit
A technician comes with the parts, usually within 48 hours, and urgent visits are available.
Step 4 — Tested handover
Movement, force, limits and safety are tested before the claim is closed.
For a door BAB ALSARAY installed, the repair visit is free while its warranty runs. Once the warranty has ended, the maintenance team confirms the visit and prices any repair before work starts.
Seven questions to compare warranties between companies
Whichever company you choose, ask these before you pay. A firm that answers all seven in writing is offering a real warranty; a firm that answers with a single number is not.
| Question | What a good answer looks like |
|---|---|
| 1. Is it in writing? | A term on the invoice or a certificate, not a promise on the phone |
| 2. When does it start? | On the day of handover |
| 3. Which parts, for how long? | Each part named with its own term: panels, motor, hardware |
| 4. Parts only, or parts and labour? | Parts and labour for defects |
| 5. What is excluded? | A short, specific list: impact, power, work by others, nature, wear parts |
| 6. How fast is a warranty visit? | A stated response, such as within 48 hours |
| 7. Can I verify it? | A certificate you can check, such as a QR code that opens the company's own page |
What about the warranty on a repair?
A repair's warranty covers the parts replaced and the work done, and its term belongs on the invoice before you approve the job. Ask which parts are new, which brand they are, and how long each is covered.
At BAB ALSARAY the term written on the invoice is the term that goes on the certificate, and a new motor fitted to an old door carries the motor's own term: 2 years on a European motor such as a Marantec or Sommer garage door motor.
How to keep your cover
Keep the certificate with your invoice. Let BAB ALSARAY carry out any repair, change or relocation during the warranty, because work by others ends the cover on what they touched.
Regular maintenance keeps the system at its best through the UAE heat and dust, and an annual maintenance contract puts the visits on a schedule.
The certificate is issued electronically and is valid without a signature or stamp: scanning its QR code opens its page on alsaray.ae and shows whether it is genuine and still in force.
Site check summary
Local Service quote and safety notes
Before you book
Customer checklist
- Send city, neighborhood, photos, video, system type, and whether the site is villa, shop, warehouse, or building entry.
- Explain the fault clearly: stuck open, stuck closed, motor noise, sensor issue, broken spring, damaged curtain, or remote failure.
- Ask what can be diagnosed by WhatsApp and what requires an engineer site visit.
- Request repair notes, replaced-part photos, warranty terms, and maintenance advice after the visit.
Common customer questions
What people ask before calling
Which garage door company in the UAE gives a proper warranty on repairs?
Look for a company that writes the warranty on the invoice, starts it at handover, names each part's term and covers parts and labour. BAB ALSARAY writes every term on the invoice and can issue a certificate with a QR code that verifies it; a new European motor fitted during a repair carries 2 years.
How long is a garage door warranty in the UAE?
It depends on the system. At BAB ALSARAY a European Premium door has 5 years on the panels and 3 years on the motor and hardware, a Smart Standard door 2 years on the full system, and a Standard door the term written on the quotation, all from handover.
Does a garage door warranty cover the motor?
Yes, when the motor fails from a defect under normal use: 3 years on a European Premium door's Marantec motor, 2 years on a Smart Standard door, and 2 years on a European replacement motor. Power surges and outside electrical work are excluded.
What voids a garage door warranty?
Impact or misuse, power surges or electrical work by others, repairs or changes by anyone other than the installer, water, fire, storms and sand, and damage to the finish after handover. Wear parts such as remote batteries, seals, bulbs and fuses are not covered.
Is the repair visit free while a door is under warranty?
For a door BAB ALSARAY installed, yes: the repair visit is free while its warranty runs, and covered parts are repaired or replaced free of charge, parts and labour included. After the warranty ends the team prices the visit and the repair first.
How can I check that a garage door warranty certificate is genuine?
A BAB ALSARAY certificate carries a QR code; scanning it opens the certificate's own page on alsaray.ae, which confirms it is genuine and in force. It is valid without a signature or stamp.
Consult on this system
Turn this guide into a confirmed price.
Send this topic to the engineering desk with your opening size, photos, or drawings - the reply is a real package price.
Or book in the app — free site visit
BAB ALSARAY — the UAE door company with its own app: book a free site visit in under a minute, with live technician tracking, for garage doors, rolling shutters, gate motors, and barriers.
Prefer to talk? Call or WhatsApp BAB ALSARAY: +971 4 234 4544 (04 234 4544).
Information on this page reviewed .