01One app, two kinds of user
The BAB ALSARAY app (package ae.alsaray.command) serves two groups from one download, and which one you get is decided by your phone number when you sign in. CUSTOMERS — anyone whose number is not on our staff roster — get their quotes, orders, invoices, warranty and service requests, and can pay and contact us. TECHNICIANS — the employees and contracted crews of BAB ALSARAY Automatic Gates & Barriers Trading LLC, whose numbers we have registered — get job assignments, navigation, and the work-recording tools described below. The sections that follow say plainly which group each one applies to. The app shows no advertising and sells nothing about anyone.
02If you are a customer
Your account holds what is needed to do business with you: your phone number, the name and email you choose to add, your quotes, orders, invoices, payments and warranty, the site address the work belongs to, service requests you raise, and any photographs you attach to them. Card payments are processed by Stripe — card details go directly to Stripe and are never stored on our systems. If you allow location, it is used only while the app is open, to pin the site for a quote or a service visit. The background location, the half-hourly site clip and the office look-in described below DO NOT APPLY TO CUSTOMER ACCOUNTS: they are technician tools and are unavailable to you.
03Account and identity (everyone)
Signing in uses your mobile phone number, verified by a one-time SMS code through Google Firebase Authentication. Your number identifies you to the company roster, which also holds the name, role, crew and profile photograph your office has recorded for you. We do not read your contacts, your messages, or your call log.
04Location, including in the background (technicians only)
While you are on duty the app shares your position with your office so that work can be dispatched to the nearest crew, so the office can see that you reached a customer's site, and so your travel for the day is recorded. This includes precise location collected while the app is closed or the screen is off — a job is driven to with the phone in a pocket or on a dashboard, and location that stopped at the lock screen would not do the job. Location is used to place you and your vehicle, to detect arrival at a site, and to recognise when you reach the company yard. It is not used for advertising and is never sold.
05Camera and microphone (technicians only)
The app uses the camera and microphone in three ways, all of them for recording or supervising work. First, photographs you take as proof of work — before, during and after a job. Second, a thirty-second video clip recorded every half hour while a job is actually in progress; these clips have no sound. Third, a live view: your office can ask to see through your camera and hear the site while a job is running, including when the app is in the background or the phone is locked. The live view only happens after you have agreed to it in the app, your phone shows a notification for as long as it is running, and nothing is played out of your phone's speaker. Recording stops when the work stops.
06Work records (technicians only)
The app stores the jobs assigned to you, the customer site address and contact given to you for that job, the invoice or order the work belongs to, the stages you move through with their times, the notes you write, and the photographs and clips described above. This is the record of the work, kept by the company as any employer keeps a record of a job.
07Device and messaging data
To deliver job alerts and calls, the app registers a push notification token with Google Firebase Cloud Messaging and reports basic technical information about the handset — model, Android version, app version, battery and connection state — so the office can tell a phone that is switched off from one that is simply out of signal. The app requests access to devices on your local network for one purpose only: handing the recorded site clips to a company computer on the office Wi-Fi. It is never used to work out where you are.
08Where the data goes
Data is processed by Google Firebase and Google Cloud (authentication, database, file storage, push notifications and hosting), by Google Maps Platform (maps, navigation and address lookup), and by Agora (agora.io), which carries the live picture and sound between your phone and the office while a live view or a call is running. Job and invoice records are exchanged with our own business system. Recorded site clips are handed to a company computer over the office Wi-Fi and are not uploaded to any public cloud service. We do not sell personal information and we do not share it for advertising.
09How long it is kept
Recorded site clips are kept on the phone for about fourteen days, and older ones are deleted automatically when that period passes or when the space set aside for them fills. Copies handed to the company computer are kept on company premises for as long as the work record is needed. Location tracks, job records, photographs and notes are kept for as long as the company needs them for the work, for warranty and for its legal obligations, after which they are deleted.
10Access, correction and deletion
You may ask to see what the app holds about you, to have it corrected, or to have it deleted, by writing to support@seraime.com from the number or address the company has for you. When someone leaves the company their account is disabled and their personal data is deleted or anonymised, except where a record must be kept to meet a legal or contractual obligation. A deletion request that would erase a customer's work record is answered by removing the personal data within it rather than destroying the record of the job.
11Security
Traffic between the app and our systems is encrypted in transit. Access to the office side is restricted to authorised staff, and the app's data is protected by server-side rules that limit each signed-in person to the records they are entitled to see. Recordings handed over on the office network stay within the company premises.
12Children
The app is a tool for employed adults. It is not directed at children and we do not knowingly collect data from anyone under eighteen.
13Changes and contact
We will update this policy when the app changes what it collects, and the date below will change with it. For any privacy question, or to make a request about your data, contact BAB ALSARAY AUTOMATIC GATES & BARRIERS TRADING LLC, Warehouse 1, 66 15th Street, Al Qusais Industrial Area 4, Dubai, UAE, at support@seraime.com, info@seraime.com or +97142344544.